Please note: Have your utility bill ready to enter your account information and WIPP PIN number.
****Also, please note it takes at least 48 hours for your payment to post to your utility account when paying through the Website****
Payments made by debit or credit card over the phone or over the Website are charged a “service fee” by a third-party processing company. The Town of Middletown does not receive any portion of this fee and does not set this fee. No-charge payments can be made over the phone or website using a checking account (routing number and account number).
Payments for Town of Middletown Utility Bills can be mailed in, dropped off in the outside utility box along the driveway of Town Hall, brought inside to the drop off box in the lobby, or given to the cashier when a receipt is needed. Please do not use staples or tape, and be sure to write your account number on your check or money order. Also, due to recent potential scams, the Town of Middletown requires a form of ID.
We accept cash, credit cards, debit cards, checks, money orders and cashiers checks at our cashier window. Other payment methods include automatic direct debit and budget billing , which are automatically taken out of your checking or savings account each month when the bill is due. Payments made by debit or credit card over the phone or over the Website are charged a “service fee” by a third-party processing company. The Town of Middletown does not receive any portion of this fee and does not set this fee. No-charge payments can be made over the phone or website using a checking account (routing number and account number).
If you are unable to pay your bill, you may be able to apply for assistance from one of the following agencies:
Delaware Health & Social Services 122 Silver Lake Road, Middletown
302-378-5770
SNCC Neighborhood House, 219 West Green Street, Middletown
302-378-7269
Catholic Charities, 2099 S. Dupont Highway, Dover
302-674-1782
Catholic Charities, 2501 West Fourth Street, Wilmington
302-654-9295
If you think your bill may be incorrect, please contact the billing department at (302) 378-2711 or send an e-mail.