The Town of Middletown has completed its electric meter installation project. The project commenced on April 12 and was completed on Oct. 8. The new, advanced meters deploy a host of services to our customers, while enhancing power quality and reliability. Advanced electric meters help improve the way we do business, making our delivery system smarter and more accurate. Most importantly, these meters provide customers timely information on usage data to help take control over their energy use and help manage their energy bills -- at no additional cost.
The new meters come with technology that residents will soon be able to access -- including looking at the usage in the home. The usage data won't be up-to-the-minute, but should give residents a timely view of their current usage, which can help residents budget their electric and make choices to lower their bills by limiting usage in the home.
What is an advanced meter?
An advanced meter is a digital device that not only reads usage data for electricity, but transmits that data to us over a secure wireless network. Unlike the current analog meters, advanced meters do not need to be read by a meter reader, and provide two-way communication for improved efficiencies and outage management.
Why do the meters need to be changed?
Unfortunately, our current meter infrastructure is aging and needs to be replaced. Instead of replacing the meters with a similar product, we looked at making an investment in state-of-the art infrastructure that will provide long-term reliability and greater benefits to our residents and businesses. Doing so with advanced meters will enable us to provide a higher level of service and quicker response times.
How will I be notified of the installation process?
We will communicate in advance of the installation process, including our Website, knocks on doors when we are in the exchange process and lighted message boards posted at the entrance to your neighborhood.
Are advanced meters safe?
Yes, advanced meters are safe. They must meet safety requirements and standards as defined by the National Electric Safety Code. These meters are installed only by trained professionals, who exercise standard safety precautions.
Will my account and usage information remain confidential?
Our system adheres to the best practices and standards for cyber security and privacy. Our meters and associated communication system are encrypted and equipped with security measures to prevent unauthorized access and detect attempts at theft. Moreover, companies, from utilities to developers, are working with federal agencies, such as the Department of Homeland Security, the Department of Energy, and the National Institute of Standards and Technology, to strengthen privacy and security standards to provide even more safeguards for consumer protection.
Will implementing this program raise my bill?
Implementing the AMP program is not expected to raise our customers’ rates. It will, however, help our customers become more engaged in their electricity/water usage and help them better manage their usage, which could save money in the long run.