General Information
Phone Numbers
302-378-2711
Fax: 302-378-9172
Emergencies: Dial 911
Location
19 W. Green Street
Middletown,
DE
19709

Hours
8 a.m. to 4 p.m. (cashiers)
Calls until 4:30 p.m.

Meter Installation Project

TOWN OF MIDDLETOWN SMART METER INSTALLATIONS

The Town of Middletown has completed its electric meter installation project.  The project commenced on April 12 and was completed on Oct. 8. The new, advanced meters deploy a host of services to our customers, while enhancing power quality and reliability. Advanced electric meters help improve the way we do business, making our delivery system smarter and more accurate. Most importantly, these meters provide customers timely information on usage data to help take control over their energy use and help manage their energy bills -- at no additional cost.

The new meters come with technology that residents will soon be able to access -- including looking at the usage in the home. The usage data won't be up-to-the-minute, but should give residents a timely view of their current usage, which can help residents budget their electric and make choices to lower their bills by limiting usage in the home.


  • GREATER CONVENIENCE – Because advanced meters use a wireless network to transmit usage information, meter readers no longer need to enter a customer’s property to read a meter.
  • IMPROVED POWER QUALITY AND RELIABILITY – Advanced meters are capable of communicating data that notifies us when an outage or water leak has occurred and where the problem may be located. This improves our response time and how long a customer is without service.  
  • ENHANCED CUSTOMER SERVICE – Advanced meters provide online access to near real-time usage data to help manage costs. Plus, we can respond faster to either starting or stopping service.

    CURRENT METER

  • MANUAL METER READING -- A meter reader has to enter your property to read the meter.
  • USAGE DATA EVERY 30 DAYS -- Customers receive information on their usage once a month and after the fact, making it difficult to manage their bills.
  • TRADITIONAL RESTORATION -- Visual inspection to determine location and cause of outage.
  • SERVICE REQUESTS -- Requests to stop or start service would take several days to complete.

    ADVANCED METER

  • REMOTE METER READING -- Usage data is sent over a secure wireless network to the utility, providing more accurate information.
  • USAGE DATA NEAR REAL-TIME -- Customers will receive timely information on their energy usage, helping them make better decisions that can lower their costs.
  • IMPROVED RESTORATION -- Visual inspection to determine location and cause of outage.
  • IMMEDIATE SERVICE -- Requests to stop or start service can be done faster due to remote capabilities.


What is an advanced meter?

An advanced meter is a digital device that not only reads usage data for electricity, but transmits that data to us over a secure wireless network. Unlike the current analog meters, advanced meters do not need to be read by a meter reader, and provide two-way communication for improved efficiencies and outage management.

Why do the meters need to be changed?

Unfortunately, our current meter infrastructure is aging and needs to be replaced. Instead of replacing the meters with a similar product, we looked at making an investment in state-of-the art infrastructure that will provide long-term reliability and greater benefits to our residents and businesses. Doing so with advanced meters will enable us to provide a higher level of service and quicker response times.

How will I be notified of the installation process?

We will communicate in advance of the installation process, including our Website, knocks on doors when we are in the exchange process and lighted message boards posted at the entrance to your neighborhood. 

Are advanced meters safe?

Yes, advanced meters are safe. They must meet safety requirements and standards as defined by the National Electric Safety Code. These meters are installed only by trained professionals, who exercise standard safety precautions.

Will my account and usage information remain confidential?

Our system adheres to the best practices and standards for cyber security and privacy. Our meters and associated communication system are encrypted and equipped with security measures to prevent unauthorized access and detect attempts at theft.  Moreover, companies, from utilities to developers, are working with federal agencies, such as the Department of Homeland Security, the Department of Energy, and the National Institute of Standards and Technology, to strengthen privacy and security standards to provide even more safeguards for consumer protection.

Will implementing this program raise my bill?

Implementing the AMP program is not expected to raise our customers’ rates. It will, however, help our customers become more engaged in their electricity/water usage and help them better manage their usage, which could save money in the long run.

CLICK FOR MORE FAQ's ABOUT METERS